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    Shipping & Returns

    Shipping FAQ

    Shipping Policy

    We value every purchase and do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below. 

    Business Shipping Hours: Monday through Friday from 9:00 am - 3:00 pm EST, excluding national holidays.

    Items ordered after daily shipping hours will be processed the next business day. Items ordered on Friday after 3:00 pm EST, as well as items ordered Saturday and Sunday, will be processed the following Monday. 

    Standard Free Shipping (via USPS Ground Advantage): Orders will be shipped within 1-2 business days. Once processed, Ground Advantage orders will be delivered within 3-7 business days.

    Expedited Shipping (via USPS Priority Mail & Priority Mail Express): Orders placed before 3 p.m. EST will be processed same day. Orders placed after 3 p.m. EST will be processed and shipped the following business day. Once processed, expedited orders will be delivered in 1-3 business days. 

    Delivery details will be provided in your confirmation email. 

    Please note: We cannot refund expedited shipping costs as they are directly paid to our providers.

    Return Policy

    We love the products we make and think you will, too. That's why we offer a 100% Happiness Guarantee. If you don't enjoy your order from JADED, let us know so we can make it right. 

    If you are within the first 30 days of your first purchase, we will honor a full refund of the product. You can reach us via chat, phone, or email at

    100% Happiness Guaranteed
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