TO OUR CUSTOMERS
COVID-19 UPDATE: Our staff is working hard to ship your orders. As we practice safe social distancing and sanitization procedures your order may experience a delay. Thank you for your support and understanding during this time.

SHIPPING FAQ

At this time, we are able to ship CBD products to all US states and territories except Idaho. We cannot ship to Idaho due to existing state regulations. We do not offer international shipping at this time.

Yes! We offer free shipping via USPS First Class Mail. No minimum order value required.

Yes! We offer USPS Priority Mail (2 Business Day Shipping) & USPS Priority Mail Express (1 Business Day Shipping) within the United States. You will be given delivery method options during checkout.

Standard Orders will be delivered within 4-9 business days. Expedited Orders will be delivered within 2-4 business days.

Yes! Tracking number will be provided in your order confirmation email.

We offer Free return shipping on first order. For all other returns, the cost of return shipping will be deducted from your refund.

Once your item(s) are received, refunds are typically processed within 10-14 business days.

SHIPPING POLICY

We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below.

Business shipping hours: Monday — Friday, 9 a.m. — 3 p.m. EST, excluding national holidays.

Items ordered after daily shipping hours will be processed the next business day. Items ordered on Friday after 3 p.m. EST, as well as items ordered Saturday and Sunday, will be processed the following Monday.

First Class (Standard Free Shipping): Orders will be shipped out within 1-2 business days. Once processed, first class orders will deliver within 3-7 business days.

Expedited Shipping via USPS Priority Mail & Priority Mail Express: Orders placed before 3 p.m. EST will be processed same day. Orders placed after 3 p.m. EST will be processed and shipped the following business day. Once processed, expedited orders will deliver in 1-3 business days.

Delivery details will be provided in your confirmation email.

Please Note: We will not be able to refund expedited shipping cost as it is directly paid to our providers.

RETURN POLICY

We love the products we make and think you will, too. If you don’t enjoy your first package from Jaded, let us know so that we can help you return or exchange your products.

We accept returns within 30 days of purchase. To complete your return, we require a receipt or proof of purchase. Gift Cards are non-returnable.

You will receive a notification & return label by email once we have processed your return. Please allow up to 14 days for your return to be processed.

Should you have any questions or inquiries regarding your return, you are more than welcome to reach out to us @ hello@jadedcbd.com.


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